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Bob Walsh’s new book, “The Web Startup Success Guide” has just been officially launched on Amazon. As promised in my previous post, here is another example of what you’ll find in his book after purchase. It’s a cool interview he made with Marshall Kirkpatrick, Lead Writer at  ReadWriteWeb, who gives advice to tech startups on approaching him with newsworthy information. Hope you’ll find it useful as well, here’s the interview:

Bob: What’s the right way for startups to approach you who want you to write about them? What’s the wrong way?

I’m really excited to bring to your attention the brand new book written by our friend and collaborator, Bob Walsh.  It’s called “The Web Startup Success Guide” and its official launch date is next week, on the 22nd of July, 2009 (you can find it on Amazon). The book promises to be a great resource for startups, the must-read type and I can’t wait to get a copy:). I promise a larger review after I read the whole book, until then, just wanted to share with you a short excerpt about Avangate.

Of course, other eCommerce providers are shortly reviewed in Bob’s book, but Avangate is his “no 1″:D. So here’s the whole description of Avangate in “The Web Startup Success Guide”:

"The Web Startup Success Guide", by Bob Walsh

The first alternative to PayPal I recommend is Avangate (http://www.avangate.com), for two reasons. First, over the years I’ve met and talked with a lot of Avangate’s management and staff at all sorts of startup/microISV conferences and events they sponsor or at which they speak or participate. This is a company that well and truly likes and supports startups.

Second, and more tellingly, when people running startups and microISVs swap recommendations as to who to use for e-commerce at those various conferences or at huge public forums such as Joel on Software Business of Software (http://discuss.joelonsoftware.com/default.asp?biz) or private boards such as that run by the Association of Shareware Professionals (http://www.asp-shareware.org), you find nothing but positive recommendations when it comes to Avangate.

Avangate does more than process payments. From fielding a solid affiliate program to robust sales and lead analytics, software download, and physical fulfillment and registration key delivery, this company can make a lot of your startup’s headaches go away. Of course, more service means you pay for more than bare-bones credit card processing – depending on which services you want, you’ll pay somewhere between 4.9% and 8% per sale.

What if I told you that five changes to your software could increase revenue 25-50%?

It’s possible because of two facts: most trials don’t convert, and you’re too close to your software to see its obvious flaws.

The conversion rate from visits to sales according to a study presented by Andy Brice is around 1% with specific variations.  But the abandon rate on software trials is astonishingly high.  In an informal poll of a few software company owners I know, everyone agreed that 80-90% of downloads never become real trials.

In a way, that’s good news, because it means there’s lots of room for improvement.  Think about it – if only 20% of your potential customers make the leap from download to trial, shouldn’t it be possible to squeeze out another 5-10%?  That would be 25-50% more trials even with the same number of downloads!  And more trials means more revenue.

There’s two trends – the Cloud and the Crowd – afoot in the software world, and if these trends have gotten buried by all the day to day trivia, let me give you a quick rundown on how they’re changing our industry.

Way back say two years ago, one of the first checks you’d write launching your startup would be to a graphic artist for a couple thousand dollars to execute your new company’s logo. It wouldn’t be cheap, but it would be good and they’d been recommended to you as someone who did good startup logos.

Now what you’d do is spend $39 at 99designs.com to post a design contest for your new company logo for say 1/4 of what you would have paid and let the crowd of 31,000 graphic artists submit designs to you. Then watch as 56, 92 or 124 (actual numbers) designers submit logos for your consideration. Joe the Graphic Artist might be good, but is he better than a hundred other graphic artists?

Recently I’ve been working on my next book – working title The Software Startup Success Guide – and I noticed that easily one of the most important decisions you can make as a startup gets practically no attention: What platform are you going to build on?

Back in the age of Bill and Steve, startups could pick any platform they wanted so long as it was either Microsoft’s or Apple’s. Nowadays, you as a developer who’s going to go down the Startup Road have a huge and sometimes confusing range of platforms to build on.

Just going with the default – whatever platform you happen to know best – makes about as much sense as walking up to the next girl (or guy) you see and saying let’s jump in bed. Maybe it will work out, maybe some magic chemistry will occur, maybe you’ll be scarred for life.

Picking a platform is the startup equivalent of marriage: some sense it’s the right match is more that a good thing, it’s a must-have. In this post, I’d like to enumerate quickly what as of 2009 those platform options are and offer a few ideas about how to evaluate your platform options. Two caveats:

• This is not from a programming point of view, but more along the lines of the opportunities and tradeoffs in my opinion each platform provides.
• Secondly, I’m totally ignoring gamer platforms, mostly out of abject ignorance. I’d welcome any comments as to what the prospects are for game startups of the various game console platforms.

What’s the one thing your startup needs more than great code, a killer marketing message or a compelling offer? Attention. Without attention, no one will know your startup has created the must-have web, desktop or mobile app of 2009, or that you even exist.

So how do you get attention? In this post I’d like to suggest 3 ways to get attention when you don’t have the kind of money it takes to hire a great PR firm with connections that will do more than spam every online writer with a heartbeat and an email address.

Be an expert – and share that expertise.

Two recent examples of this. First there’s Amy Hoy, who with her husband Thomas (script.aculo.us) Fuchs and two partners recently launched freckle time tracking. In early January as step one of her getting attention of her target market segment – developers and web designers – campaign Amy released a free ebook on credit card processing. Now this is one of those boring, utterly necessary subjects that a free ebook with great presentation + good graphics + humor + sourcecode is irresistible linkbait. And just to add value, Amy’s now working on version 2: a great reason to share your email even if your inbox is already stuffed.