Rethink Commerce Blog

Posts Tagged ‘social media’

Increase Upgrades By Improving Customer Support

Posted on August 4th, 2015 by

SaaS companies are typically staffed by some pretty brilliant people. Innovative thinkers, trendsetters, and people full of creativity proudly fill your ranks. Sometimes, however, brilliant people are so focused on creating and improving a great product that customer service falls by the wayside. The truth is, regardless of what industry you are in, excellent customer support can significantly benefit your business. One important area that can benefit directly from great customer support is product upgrades. […]

Top Tips To Upsell Your Customers Using Email Marketing

Posted on June 9th, 2015 by

The term upselling often conjures up negative thoughts of over-zealous salespeople or fast food. How many times have we heard, “Would you like to make that a combo?” […]

Mobilegeddon Means It’s Time to Prioritize Mobile Marketing

Posted on April 7th, 2015 by

For the last few years, we’ve been championing the importance of mobile marketing. With Google’s announcement of Mobilegeddon last month, that importance just became a lot more tangible. […]

Software and SaaS Sales in 2013: Our Expectations and Predictions

Posted on January 29th, 2013 by

As we leave 2012 behind, we cannot help thinking that the term CRM recently celebrated its 30th birthday! Despite its age, Customer Relationship Management couldn’t be a more “current” issue. As the beginning of a new year is a time for reflection, we are also reflecting on what will matter most to us in 2013. Customer relationships are certainly top of this list, but we’re thinking about many other elements as well. […]

How to Find Link Prospects with Social Media

Posted on June 6th, 2012 by

A strategic link building process means more than just choosing one or two strategies for building links and simply running with them. To build a complete link portfolio and have the best chance of success, you need to have a combination of credible links from multiple sources along with a number of high quality links from websites relevant to your industry. […]

Keys to Social Monitoring, Analytics and Reporting

Posted on February 14th, 2012 by

Measuring Marketing effectiveness

There’s so much talk regarding social media nowadays, but what does it really mean when it comes to the bottom line? What is its impact on a business – and equally important – how can we turn a negative impact into a positive one, both in terms of awareness/ reputation and revenue. Monitoring your SOV (Share of Voice) is critical in this era of social interactions. So how can you determine what your social media strategy should include? A good strategy will generate positive conversation and engagement both online and offline. […]