Rethink Commerce Blog

Posts Tagged ‘SaaS retention’

10 Ways to Build Customer Loyalty and Increase Retention

Posted on February 4th, 2019 by

Selling your services and wares online can be challenging, as today’s digital shoppers are smart and demanding. You need a customer-focused approach right from the start. The customer is the most significant pillar of modern businesses, so you need to build a genuine relationship with them if you want your online store to survive. Read on to find out how to develop customer loyalty and keep existing customers hooked. […]

The Definitive Customer Retention Infographic for Software Subscriptions and SaaS Companies

Posted on April 3rd, 2018 by

The statistics don’t lie: customer retention is the key to the ongoing success of your company. No matter how many new customers you acquire, it’s difficult to make up for losing your existing base. Our latest infographic covers the many reasons why retention matters and shows you how to start improving retention in your business. […]

Turning the Tables on Churn – 7 Proven Strategies for Increasing Retention in the Age of SaaS

Posted on January 30th, 2018 by

We get it. Customer acquisitions are sexy and absolutely necessary for a SaaS company just out of the gate, BUT relying on new customers to maintain rapid growth is unrealistic, especially once you cross the $25M revenue threshold.

Of course, you need to acquire the right kind of customers in the first place, but it’s NO COINCIDENCE that the SaaS companies with the highest growth rates also have the lowest churn. […]