Rethink Commerce Blog

Posts Tagged ‘customer satisfaction’

Remove Friction from Online Buying with Self-Service Tools

Posted on December 14th, 2015 by

While website usability is important for all businesses, it’s especially critical for SaaS companies that rely on the web for their sole source of income. Add in the fact that a growing number of SaaS customers prefer to self-serve for the entire buying experience– shopping, checkout and trouble-shooting–and the quality of your self-service tools takes on even greater importance and significance. […]

Increase Upgrades By Improving Customer Support

Posted on August 4th, 2015 by

SaaS companies are typically staffed by some pretty brilliant people. Innovative thinkers, trendsetters, and people full of creativity proudly fill your ranks. Sometimes, however, brilliant people are so focused on creating and improving a great product that customer service falls by the wayside. The truth is, regardless of what industry you are in, excellent customer support can significantly benefit your business. One important area that can benefit directly from great customer support is product upgrades. […]

Using Customer Surveys To Shape Product Development

Posted on July 3rd, 2015 by

In a perfect world, what your clients want would be perfectly aligned with what your products deliver. However, in the real world, the two can often be miles apart. One of the best tools you can use to bring them together is the customer survey. […]

Commerce Your Way Into Your Customers’ Hearts

Posted on February 14th, 2013 by

No, we’re not trying to jump the Valentine’s Day bandwagon and slap a heart atop talk about software and SaaS – although we do love the space and our role in it.  What we did want to share was something we see across ISVs worldwide as they work to gain “customer’s love” … that immeasurable goal so often the driver behind the more standard metrics of customer satisfaction, customer traction, and growth … and ultimately revenue. […]