Rethink Commerce Blog

Posts Tagged ‘avangate’

8 Ways to Maximize User Adoption

Posted on April 4th, 2016 by

There’s no question about it: Change is hard. This poses a unique challenge to online companies trying to market their products to businesses that may be resistant to new workflows and an ever-proliferating number of dashboards. Decision makers know that while enterprise software holds the potential to increase revenue and growth, poor implementation of new systems decreases employee productivity. Enterprise software is a good investment only if employees use the software, and when they adopt it in the way designers and developers intended. […]

Ways to Increase Your SaaS Renewal Rate

Posted on March 22nd, 2016 by

The fortunes of your SaaS business are inextricably tied to customer renewal rates. If you can increase renewal rates and add new customers or revenue streams, you’re more than likely to continue to grow and have success with your business. It’s a pretty simple formula in theory, but much harder to pull off in practice. The reasons why are many. Is your product priced too high? Is your customer service lacking? Are there issues with your product? It can be tough to pinpoint why your customers are bailing if you don’t know where to look, and if you don’t know what’s broken, you can’t fix it. […]

How to Implement a Winning SaaS Renewal Strategy

Posted on March 17th, 2016 by

You’ve heard the speech about renewals over and over. No one needs to tell you that a successful renewal strategy is critical to the growth of a SaaS company. Or that it costs five times more to recruit a new customer than to retain an existing one. However, research shows that many companies are still not giving renewals the focus they deserve. That’s a shame, because implementing a winning SaaS renewal strategy really comes down to acknowledging just two facts about why you are losing customers. […]

Avangate removes support from TLS 1.0

Posted on March 4th, 2016 by

Starting May 1st, 2016, Avangate will disable the use of TLS 1.0 encryption protocol for inbound HTTPS connections . This protocol is no longer considered secure and so Avangate will no longer support it. Data security and keeping your data safe is our highest priority, which is why we adhere to the industry’s best practices and highest security standards for data protection. Disabling the use of the TLS 1.0 protocol is something that is also recommended by the PCI Council (Avangate is a Level 1 PCI-DSS certified entity. In 2015, the PCI Council released a new version of their Data Security Standard stating, among other changes, that SSL and TLS 1.0 can no longer be used after June 30, 2016. While the council later postponed implementation until June 2018, we are instituting it immediately to ensure your security. […]

Commerce Automation and 5 Key Takeaways from the TechnologyAdvice Expert Interview

Posted on October 27th, 2015 by

Raj Badarinath, the VP of Marketing and Growth Services at Avangate, was a recent guest on the TechnologyAdvice Expert Interview Series. The series, which is hosted by TechnologyAdvice’s Josh Bland, explores a variety of business and technology landscapes through conversations with industry leaders. […]

Reduce Churn By Improving Your Customer Experience

Posted on October 19th, 2015 by

It’s no surprise that controlling and tracking churn is critical to the success of your SaaS company. According to the 2014 SaaS Metrics Report from our friends at Totango, 40 percent of high-growth companies have churn less than five percent.

One of the most important factors impacting churn is the customer experience. If your customer has a positive experience, they will keep coming back ensuring usage, repeat sales, and eventually, referrals in a positive upward loop. […]