Rethink Commerce Blog

First day of ISDEF, 2008

Posted on September 26th, 2008 by

The Avangate team arrived in Moscow yesterday around noon. I soon found out that the traffic is very busy, and although this year the conference takes place at an excellent location at Holiday Inn, it’s still outside the city.  Hopefully we will have time to do some visiting – at least Moscow’s Red Square on Sunday evening. […]

On our way to Moscow

Posted on September 25th, 2008 by

We are preparing to leave for ISDEF (Independent Software Developers Forum) where Avangate will participate as a GOLD Sponsor. ISDEF is a networking and professionally enlightening initiative in Russia, one of the main opportunities for software professionals to share experiences, valuable business knowledge, and keep up with latest software market trends. […]

Avangate is expanding its US operations

Posted on September 24th, 2008 by

Mountain View, California… this is the way press releases from Avangate US will begin from now on. But to reach this goal (i.e. the Silicon Valley office) there was (and will be from now on) a tremendous work to be done.

The first step was the Board decision on expanding US operations. Basically Avangate needed fresh blood in US land to feed a healthy business. […]

Your secret weapon: Great Customer Support

Posted on September 22nd, 2008 by

At most companies, customer and technical support are the least resourced, least important and least respected functions. How else can you explain why so many large companies treat their customers – their paying customers mind you – like something that should be scrapped off the bottom of their shoes?

Whether it’s voicemail hell and 45 minute wait times or “knowledgebases” with 250,000 pages that tell you exactly nothing or “self-help” online forums where unanswered pleas outrun useful information 100:1, the message is as clear as a slap in the face: screw you, buddy, go away. I for one as a microISV/startup hope these companies go right on treating customers like dirt – because they’re minting new customers for me and mine. […]

Effectively Choosing Website Colors

Posted on September 15th, 2008 by

I was doing some research a few days ago in order to update an old article about effectively choosing colors for websites posted on the Resources section on Avangate website. My goal was to aid web developers with useful instruments for choosing the colors that should best suite their business.

I thus came across a very useful tool, DeGraeve Color Generator that knows how to extract the palette of colors from various websites, just by providing an URL. Besides that, this instrument can be used to extract colors from photographs.

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Blogging for microISV

Posted on September 10th, 2008 by

During SIC last year, I’ve got the chance to attend Bob Walsh’s presentation on Business blogging for microISVs, and back then I’ve noticed how the audience was very interested in using blogs to gain more exposure and ultimately sales.

I think you can find hundreds of articles on the Web debating the importance of business blogging but not so many related to microISV and that’s why it’s an interesting subject. MicroISVs have some specific characteristics that don’t fit perfectly in the regular debates about business blogging. […]