Rethink Commerce Blog

Increasing software conversions Part 2: Ask a few questions

Posted on June 2nd, 2009 by

This is part 2 of a 5-part series: How to convert more software trials to purchases.

There are three camps about asking for contact info before a trial starts:

A.  Ask for nothing – Maximize number of downloads; minimize barriers.
B.  Show 1 – 4 fields Make them optional. Get what you can, then get out of the way.
C.  Show 14 fields – Get their street address. Only serious people will download so you don’t waste your time with crap trials.

[…]

Are you moving or sleeping?

Posted on May 29th, 2009 by

So here you are, another ordinary day running your microISV. Pretty much like yesterday; not unlike tomorrow.

You’re doing what you’ve done, you’re all nice and cozy in your daily routine. The problem you have is that while you’ve been sleepwalking along, the rest of the world has been very much awake. And unless you wake up and stop drifting you’re going to be like someone falling asleep while driving: fine, until you hit the oncoming truck in the other lane.

Let’s take a little test, shall we? Maybe you don’t need a wake up call and can skip the rest of this post. […]

Vendor involvement – key element in motivating affiliates

Posted on May 27th, 2009 by

What do affiliates mainly need? I think you’ll agree with me that this is a question with many possible responses. But, as you will see, there’s one thing it really matters to affiliates and that is the involvement of the software vendors.

In April 2009 we did our annual Avangate Affiliate Survey and we got interesting feedback from our affiliates. Here are the main conclusions that stand out from the survey from the publishers’ point of view:

  • The affiliates think that more discount coupons from the software vendors would help them sell more;
  • They find it rather difficult to cope with the fact that some of the software vendors aren’t more helpful – offering unattractive affiliate commissions, lack of marketing materials, no commissioning schemes to stimulate competition.

[…]

Increasing software conversions Part 1: Auto-open after installation

Posted on May 20th, 2009 by

This is part 1 of a 5-part series: How to convert more software trials to purchases.

I was the second software developer at Photodex in the ’90s.  We made CompuPic, the fastest thumbnailing image browser (before Microsoft built it into Explorer). We kept getting tech support calls like this: […]

Five tested ways to convert more software trials to purchases

Posted on May 19th, 2009 by

What if I told you that five changes to your software could increase revenue 25-50%?

It’s possible because of two facts: most trials don’t convert, and you’re too close to your software to see its obvious flaws.

The conversion rate from visits to sales according to a study presented by Andy Brice is around 1% with specific variations.  But the abandon rate on software trials is astonishingly high.  In an informal poll of a few software company owners I know, everyone agreed that 80-90% of downloads never become real trials. […]

Software Piracy – A Business Development Indicator?

Posted on May 18th, 2009 by

In May 2009, IDC and Business Software Alliance released their sixth annual global software piracy study. It’s a useful insight that offers interesting data about the business development opportunities some countries and regions have.

Here are the major facts that stick out of this report: […]