Use a “Tips” Newsletter to Follow Up on a Trial

Photo credit: blue out

This is part 3 of a 5-part series: How to convert more software trials to purchases.

What do you do with customer’s email addresses during their trial?

• If the answer is “nothing“, then you’re wasting data.
• If the answer is “follow up with ‘account management‘ stuff and ‘do you need anything‘ questions“, then you’re bothering most users.  Even at best, you’re not thrilling anyone.

You should be using it for a special, 3-emails-only “Tips Newsletter“. There are several goals of the newsletter.

Part Two – PAD Files

This is the second part of a series of blog posts about making the affiliate sales channel bring revenue to software vendors. In the first post I focused on the importance of the affiliates information page and how it helps you recruit affiliates. In this post, I will talk about another important component of the affiliate sales channel optimization process: PAD Files.

PAD Files – what are they good for?

Short for Portable Application Description, PAD files are special XML format files that contain information about a software product, from software vendor contact data to product description and price.

The main plus point of PAD files as a standard in the software industry is they offer a more simple way for webmasters to automate product listings, without having to manually edit every minor change the software vendor makes to the product price or description. This works best especially when dealing with download portals which aggregate lots of software titles.

Software Industry Conference - Avangate bears

As you probably know, Avangate attended, sponsored and presented at the 19th edition of  SIC for the fourth time this year. I was there with my colleagues Casey and Adriana, proudly representing Avangate by sharing knowledge on generating more e-sales,  mastercard-class mints and the classic Avangate bears and red caps :).

I know that many of you out there wanted to attend SIC this year and because of some reasons (not only generated by the economy situation I hope!), you couldn’t, I will share some pictures with you, as well as thoughts noted down after  SIC.

ReadWriteWeb - Web technology blog

Bob Walsh’s new book, “The Web Startup Success Guide” has just been officially launched on Amazon. As promised in my previous post, here is another example of what you’ll find in his book after purchase. It’s a cool interview he made with Marshall Kirkpatrick, Lead Writer at  ReadWriteWeb, who gives advice to tech startups on approaching him with newsworthy information. Hope you’ll find it useful as well, here’s the interview:

Bob: What’s the right way for startups to approach you who want you to write about them? What’s the wrong way?

I’m really excited to bring to your attention the brand new book written by our friend and collaborator, Bob Walsh.  It’s called “The Web Startup Success Guide” and its official launch date is next week, on the 22nd of July, 2009 (you can find it on Amazon). The book promises to be a great resource for startups, the must-read type and I can’t wait to get a copy:). I promise a larger review after I read the whole book, until then, just wanted to share with you a short excerpt about Avangate.

Of course, other eCommerce providers are shortly reviewed in Bob’s book, but Avangate is his “no 1″:D. So here’s the whole description of Avangate in “The Web Startup Success Guide”:

"The Web Startup Success Guide", by Bob Walsh

The first alternative to PayPal I recommend is Avangate (http://www.avangate.com), for two reasons. First, over the years I’ve met and talked with a lot of Avangate’s management and staff at all sorts of startup/microISV conferences and events they sponsor or at which they speak or participate. This is a company that well and truly likes and supports startups.

Second, and more tellingly, when people running startups and microISVs swap recommendations as to who to use for e-commerce at those various conferences or at huge public forums such as Joel on Software Business of Software (http://discuss.joelonsoftware.com/default.asp?biz) or private boards such as that run by the Association of Shareware Professionals (http://www.asp-shareware.org), you find nothing but positive recommendations when it comes to Avangate.

Avangate does more than process payments. From fielding a solid affiliate program to robust sales and lead analytics, software download, and physical fulfillment and registration key delivery, this company can make a lot of your startup’s headaches go away. Of course, more service means you pay for more than bare-bones credit card processing – depending on which services you want, you’ll pay somewhere between 4.9% and 8% per sale.

During a research on shopping cart conversion rates I did the last couple of weeks, I found websites with 0,4% funnel conversion rates and others with completion rates up to 70%. I never expected to find such big discrepancies; no analysis can be made in such conditions so I started to look up  reasons for these discrepancies.

After talking to different software vendors about various issues their potential customers reported and after noticing different trends in multiple analytics data, I found the fugitive criminal guilty for many many abandons in shopping carts: Shopper Trust.

Shopper Trust Wanted. Reward Offered.

How to find it? Easy, or so they say. Check out the following clues.

1. Among Trust’s best friends there’s a guy named “Price”

Showing prices & discounts next to buy buttons

It’s important for your users to pay the “right” price for your products, but more important is to really know how much a product costs. You might say this is obvious (I for sure would have said that), but going from one website to another I found many where it was unclear how much a product costs.

It’s not mandatory to  have the price on the right or on the left of the screen. The important thing is that when the user says to himself “I wonder how much this software costs. I’d like to buy it”, he should get the answer before he gets to finish his sentence.

My 2 cents is to always have the price next to the buy button or link. This way you make sure that every time a user gets in the shopping cart he already knows the price of your product. Also, place it next to the product box, something very similar to the offline world where the user is used to always have the price next to the product he is buying.