Comments on: Your secret weapon: Great Customer Support http://blog.avangate.com/great-customer-support/ Software Sales Tips | Software Business Blog Wed, 11 Jan 2012 04:03:18 +0000 hourly 1 By: Fake it until you make it? | Avangate Blog - Software Business Blog http://blog.avangate.com/great-customer-support/comment-page-1/#comment-1798 Fake it until you make it? | Avangate Blog - Software Business Blog Thu, 19 Feb 2009 15:57:17 +0000 http://blog.avangate.com/?p=202#comment-1798 [...] potential customer isn’t sure he will get good support – if you are doing the coding, marketing, and the rest of 47 things a microISV owner has to do, [...] [...] potential customer isn’t sure he will get good support – if you are doing the coding, marketing, and the rest of 47 things a microISV owner has to do, [...]

]]> By: Anastasia http://blog.avangate.com/great-customer-support/comment-page-1/#comment-53 Anastasia Sat, 27 Sep 2008 07:02:13 +0000 http://blog.avangate.com/?p=202#comment-53 Dear Bob, thanks for this remarkable article. We are a young and very small mISV now, but I have always thought that the customer service is important thing, especially for small companies. And you present all this stuff in such clear way, I've found some new issues. Thank you. Dear Bob, thanks for this remarkable article.
We are a young and very small mISV now, but I have always thought that the customer service is important thing, especially for small companies. And you present all this stuff in such clear way, I’ve found some new issues. Thank you.

]]> By: Ian http://blog.avangate.com/great-customer-support/comment-page-1/#comment-45 Ian Tue, 23 Sep 2008 18:33:30 +0000 http://blog.avangate.com/?p=202#comment-45 Another great post, nice job Bob. Gosh you're everywhere :-) Another great post, nice job Bob. Gosh you’re everywhere :-)

]]> By: Bob Walsh http://blog.avangate.com/great-customer-support/comment-page-1/#comment-44 Bob Walsh Tue, 23 Sep 2008 16:21:03 +0000 http://blog.avangate.com/?p=202#comment-44 Peldi, Those are all very good resources - and for those who don't know Peldi, his microISV Balsamiq Studios - http://www.balsamiq.com/ - is doing very well. Definitely check it out. Peldi,

Those are all very good resources – and for those who don’t know Peldi, his microISV Balsamiq Studios – http://www.balsamiq.com/ – is doing very well. Definitely check it out.

]]> By: Peldi Guilizzoni http://blog.avangate.com/great-customer-support/comment-page-1/#comment-42 Peldi Guilizzoni Tue, 23 Sep 2008 08:54:49 +0000 http://blog.avangate.com/?p=202#comment-42 Great post Bob, thank you! A few more links which might be useful to people: - I totally agree that great customer service is a big competitive advantage in this day and age. The mantra is "Customer Service is The New Marketing": http://www.csitnm.com/ - I dream of a future where everyone understands this and we all benefit from outstanding customer service, all the time...can you imagine? :) - http://www.getsatisfaction.com - This is what I'm using for forums/help desk/feature requests/anything that has to do with customers. It takes things a step further by treating you (the company) and them (the users, customers) as equal. It's been a great tool for my Micro-ISV. - I subscribe to the Customer-Company Pact and are proud of it: http://www.ccpact.com/ Great post Bob, thank you!

A few more links which might be useful to people:
- I totally agree that great customer service is a big competitive advantage in this day and age. The mantra is “Customer Service is The New Marketing”: http://www.csitnm.com/ – I dream of a future where everyone understands this and we all benefit from outstanding customer service, all the time…can you imagine? :)
- http://www.getsatisfaction.com – This is what I’m using for forums/help desk/feature requests/anything that has to do with customers. It takes things a step further by treating you (the company) and them (the users, customers) as equal. It’s been a great tool for my Micro-ISV.
- I subscribe to the Customer-Company Pact and are proud of it: http://www.ccpact.com/

]]> By: 47 Hats - Customer Service - your secret weapon. http://blog.avangate.com/great-customer-support/comment-page-1/#comment-41 47 Hats - Customer Service - your secret weapon. Mon, 22 Sep 2008 20:46:36 +0000 http://blog.avangate.com/?p=202#comment-41 [...] a quick link to what I’d like to think is a good post I’ve written for the Avangate blog on five ways to do microISV/startup customer support more [...] [...] a quick link to what I’d like to think is a good post I’ve written for the Avangate blog on five ways to do microISV/startup customer support more [...]

]]> By: Dan Waldron http://blog.avangate.com/great-customer-support/comment-page-1/#comment-40 Dan Waldron Mon, 22 Sep 2008 15:16:57 +0000 http://blog.avangate.com/?p=202#comment-40 I found your site on Google and read a few of your other entires. Nice Stuff. I'm looking forward to reading more from you. I found your site on Google and read a few of your other entires. Nice Stuff. I’m looking forward to reading more from you.

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