Rethink Commerce Blog

Finance & IT

Disputes, Chargebacks and Refunds: Do You Know Which Is Your Worst Enemy?

Posted on November 24th, 2017 by

Disputes, chargebacks, and refunds can have a substantial effect on your revenue. We’ve already shown you how to avoid chargebacks and lower your chargeback rate.

In this post, we’ll take a look at the difference between disputes, claims, and chargebacks, then touch on how to develop an effective refund policy that will help you grow your business without disruption. […]

Busting Payment Myths: Infographic

Posted on November 7th, 2017 by

Are you assuming that accepting payments online is enough to make your business take off? Convinced that choosing a payment provider can automatically help you improve conversion rates? Do you think payment processors absorb chargeback and refund fees? You might need our new payment myths infographic to set you straight. […]

The Push to Make Payments Painless

Posted on October 5th, 2017 by

With this article, we wanted to take a fresh look at what’s new in payments, a pretty broad area and constantly under change. What is certain is that the push to make payments “painless” or “frictionless” continues, driven by uber-like successes.  […]

10 Things to Consider Before You Sign on the Dotted Line for eCommerce or Payment Gateway Services

Posted on September 18th, 2017 by

First, a Pop Quiz

The list below contains several reasons for why new online businesses fail, according to a widely cited report conducted by CB Insights (and several updates supporting the original report’s findings): […]

How to Lower Chargeback Rates

Posted on July 11th, 2017 by

“What is a chargeback?”

Asking the question is probably a good place to start if you want to prevent chargebacks.

A chargeback is a transaction reversal designed to protect consumers. Most refund requests that vendors like you deny will end up in a dispute or chargeback if the customer feels the problem hasn’t been solved. The chargeback process is also initiated when a customer is not willing to work with the vendor to solve a problem and instead goes directly to the card issuer to file a dispute. […]

Ready or Not? – The New Role of the CTO in a Change-driven Business Environment

Posted on October 9th, 2014 by

Strange noises fill the remote area you’re walking toward. A part of the building you’ve never been before, it’s full of unfamiliar symbols and signs, not to mention sounds – the incessant beeping and whirring. You’ve now gone farther into the unknown than ever before. Silent creatures scowl at you in annoyance as you enter the room, then exchange glances among themselves as if they know you don’t belong here. You curse yourself once more for undertaking this perilous journey, but you are in need of ancient knowledge, and only the Chosen Few can help you now… […]