Rethink Commerce Blog

Business

Black Friday & Cyber Monday

Posted on November 25th, 2009 by

I’m sure you all know that Black Friday traditionally marks the beginning of the holiday shopping season in the US. Well, nowadays big retailers are starting to promote Black Friday sales more than a week in advance. But that’s not the point of this post.

The point is that Black Friday (Nov. 27th) and Cyber Monday (Nov. 30th) are definitely useful dates to keep in mind. […]

3 factors that have impact on Conversion Rate

Posted on November 18th, 2009 by

For the last couple of months there has been a frenzy here in our web marketing department about A/B testing and Conversion Rates. Why the frenzy? Basically because all elements came into place: we developed a high performance A/B testing module within the eCommerce platform, we finished rolling out Omniture Site Catalyst on the shopping carts and we improved the template editing areas for all the accounts so it’s easier than ever to start testing templates.

We have finished quite some tests so far, some with better results than others, so we are pretty confident on making some bold statements on the 3 factors that impact conversion rate in our experiences. […]

Avangate – Top eCommerce Provider according to Survey

Posted on October 15th, 2009 by

You know that we don’t like to brag about how the Avangate eCommerce platform is the best in the Universe ;) , but a recent survey of eCommerce providers for software vendors shows that, well… we are the best! Hurraaay!

It turned out that out of 14 major eCommerce providers rated by 192 software vendors on Andy Brice’s blog, Avangate was rated highest! […]

Increase Software Conversions Part 4

Posted on September 7th, 2009 by

Don’t Lose Users on the First Screen!

This is part 4 of a 5-part series: How to convert more software trials to purchases.

Nothing’s worse than opening new software and staring at a vast white screen with millions of toolbar buttons.  Now what? […]

Why Hammers Sell Better Than Your Software

Posted on August 19th, 2009 by

Hammers Sell Better Than Software
Hammers Sell Better Than Software

Back in April my friend and fellow microISV Andy Brice conducted a software vendor survey that highlighted something that doesn’t get the attention it should: while about a third of the people that visit your site download your trial version, only 1% end up buying.

Why is that? Now maybe the 92 respondents to the survey were atypical, but I don’t think so: I’ve heard that “only 1% buy” adage for years.

Here’s a related factoid Andy’s survey unearthed: the average Mac product conversion ratio is more than 4 times higher than the Windows product conversion ratio.

Now maybe Mac owners are four times richer than Windows users, or maybe because there’s four times less software to choose from. But as a Windows developer who switched two years ago, I haven’t noticed four times more money in my bank account or not found a decent range of software to accessorize my MacBook Pro with. In fact, I’ve noticed – and so has my spouse – I’m much more likely to buy a Mac app I trial than I was likely to buy as a Windows guy. […]

Increasing Software Conversions Part 3

Posted on August 3rd, 2009 by

Use a “Tips” Newsletter to Follow Up on a Trial

Help users understand your software

This is part 3 of a 5-part series: How to convert more software trials to purchases.

What do you do with customer’s email addresses during their trial?

  • If the answer is “nothing“, then you’re wasting data.
  • If the answer is “follow up with ‘account management‘ stuff and ‘do you need anything‘ questions“, then you’re bothering most users.  Even at best, you’re not thrilling anyone.

You should be using it for a special, 3-emails-onlyTips Newsletter“. There are several goals of the newsletter.

Photo credit: blue out […]