Rethink Commerce Blog

Business

More info from ISDEF, autumn edition 2008

Posted on September 29th, 2008 by

On Friday a lot of new people made it to the ISDEF conference. In the morning we had a presentation about doing business with Nokia. Smartphone/PDA software might just be a good development area in the next years.

In the afternoon I had a round table with other eCommerce providers where we answered questions about the software/shareware industry. […]

First day of ISDEF, 2008

Posted on September 26th, 2008 by

The Avangate team arrived in Moscow yesterday around noon. I soon found out that the traffic is very busy, and although this year the conference takes place at an excellent location at Holiday Inn, it’s still outside the city.  Hopefully we will have time to do some visiting – at least Moscow’s Red Square on Sunday evening. […]

On our way to Moscow

Posted on September 25th, 2008 by

We are preparing to leave for ISDEF (Independent Software Developers Forum) where Avangate will participate as a GOLD Sponsor. ISDEF is a networking and professionally enlightening initiative in Russia, one of the main opportunities for software professionals to share experiences, valuable business knowledge, and keep up with latest software market trends. […]

Your secret weapon: Great Customer Support

Posted on September 22nd, 2008 by

At most companies, customer and technical support are the least resourced, least important and least respected functions. How else can you explain why so many large companies treat their customers – their paying customers mind you – like something that should be scrapped off the bottom of their shoes?

Whether it’s voicemail hell and 45 minute wait times or “knowledgebases” with 250,000 pages that tell you exactly nothing or “self-help” online forums where unanswered pleas outrun useful information 100:1, the message is as clear as a slap in the face: screw you, buddy, go away. I for one as a microISV/startup hope these companies go right on treating customers like dirt – because they’re minting new customers for me and mine. […]

Blogging for microISV

Posted on September 10th, 2008 by

During SIC last year, I’ve got the chance to attend Bob Walsh’s presentation on Business blogging for microISVs, and back then I’ve noticed how the audience was very interested in using blogs to gain more exposure and ultimately sales.

I think you can find hundreds of articles on the Web debating the importance of business blogging but not so many related to microISV and that’s why it’s an interesting subject. MicroISVs have some specific characteristics that don’t fit perfectly in the regular debates about business blogging. […]

3 Usability Gurus that Should not be Missed

Posted on August 29th, 2008 by

Lately, website usability is the favorite subject for a lot of people I talk to. They feel the need to improve their sites, to make them easier and more pleasant to use, to increase their conversion rates or just want to know more about what I do here at Avangate.

Knowing that getting on the road is the most difficult part, I thought I might share with you a list of 3 people that played the most important roles in my usability “education” so far, the gurus that should not be missed by usability apprentices and, in a few words, what I have learned from each of them. […]