Rethink Commerce Blog

About Magdalena Nicola

 Director, Payment Chargeback Operations

Check out her latest articles

Disputes, Chargebacks and Refunds: Do You Know Which Is Your Worst Enemy?

Posted on November 24th, 2017 by

Disputes, chargebacks, and refunds can have a substantial effect on your revenue. We’ve already shown you how to avoid chargebacks and lower your chargeback rate.

In this post, we’ll take a look at the difference between disputes, claims, and chargebacks, then touch on how to develop an effective refund policy that will help you grow your business without disruption. […]

How to Lower Chargeback Rates

Posted on July 11th, 2017 by

“What is a chargeback?”

Asking the question is probably a good place to start if you want to prevent chargebacks.

A chargeback is a transaction reversal designed to protect consumers. Most refund requests that vendors like you deny will end up in a dispute or chargeback if the customer feels the problem hasn’t been solved. The chargeback process is also initiated when a customer is not willing to work with the vendor to solve a problem and instead goes directly to the card issuer to file a dispute. […]