Rethink Commerce Blog

About Claudiu Murariu

 Digital Analyst Consultant This is a guest blog post by Claudiu Murariu, co-founder and lead analyst at InnerTrends, a company that helps SaaS companies increase customer engagement by exposing behavioral patterns that lead to conversion or churn.

Claudiu has more than 10 years’ experience as a digital analyst consultant for enterprise-level companies and large SMBs, including Orange, Samsung, Telekom, Intel, and Bitdefender, as well as many SaaS startups. His specialties are growth analytics, business intelligence, web analytics, data driven marketing automation. Claudiu is an online optimization enthusiast who is always on the lookout for new tools, discovering fresh angles that help further a company’s growth. His key strength is using data to find growth opportunities.


You can find him on:

  1. twitter Twitter
  2. twitter Quora

Check out his latest articles

Analytics Minibible for Software Vendors v2.0

Posted on August 17th, 2010 by

It seems the interest for analytics in the software vendors community increases more and more, according to the requests I get by email. I believe in actionable metrics, so I decided to act and publish an updated version of the Analytics miniBible for Software Vendors.

No matter if you got the chance or not to download the first release, here are some changes and highlights in this analytics eBook for software vendors. […]

Over the rivers and through the woods, to China Valley we go

Posted on June 3rd, 2010 by

Unless you’ve been on holiday these past weeks, I’m sure you know by now that we are off to China again. Yep, we loved it so much last time and the feedback was so good, that we’ve decided to re-visit this fascinating culture (one of the oldest in the world!) that just happens to have to offer some of the best dishes on the planet :).

This time we are heading to Shenzhen, an area considered “The Valley” of China. Yep, that’s the center of the Chinese IT & software market.

So on Saturday, 5th of June, I’ll be sharing the conference floor with Tina, Avangate’s finest Asian market sales consultant;) and Andy, our coolest Chinese colleague. What am I saying here… if you are a software vendor from China, you might know these guys probably even better than me.

The debate topic this year: Conversion Rate. […]

3 crucial conversion rate elements: Trust, Confidence and Security

Posted on March 16th, 2010 by

How high is your shopping cart conversion rate? Is it 30 or less? 40? 60? One day a client asked me: what exactly makes a conversion rate to be smaller or higher? Is it the number of steps, the security logos, the product images, adding/removing cross selling? Unfortunately, there is no such thing as a secret formula to it. However, we have found that the absence of 3 elements can influence in a negative way your shopping cart conversion rate: trust, confidence and security. […]

Our first Software Selling Conference in China

Posted on November 26th, 2009 by

Just in case you missed it, we are organizing our first Software Selling Conference in China that will take place on December 5th at the Park Plaza Beijing Science Park.

If until now China was just a very big country or a very fast developing market, now it’s getting personal:  I’m going there and join for a couple of days the Avangate Chinese sales team. Well, I should say we are going there, as 3 geeks and one lady are going to play a very serious and challenging role of the host at the event :) We are going to try to make it fun. […]

3 factors that have impact on Conversion Rate

Posted on November 18th, 2009 by

For the last couple of months there has been a frenzy here in our web marketing department about A/B testing and Conversion Rates. Why the frenzy? Basically because all elements came into place: we developed a high performance A/B testing module within the eCommerce platform, we finished rolling out Omniture Site Catalyst on the shopping carts and we improved the template editing areas for all the accounts so it’s easier than ever to start testing templates.

We have finished quite some tests so far, some with better results than others, so we are pretty confident on making some bold statements on the 3 factors that impact conversion rate in our experiences. […]

Shopper Trust & Conversion Rates

Posted on July 8th, 2009 by

During a research on shopping cart conversion rates I did the last couple of weeks, I found websites with 0,4% funnel conversion rates and others with completion rates up to 70%. I never expected to find such big discrepancies; no analysis can be made in such conditions so I started to look up  reasons for these discrepancies.

After talking to different software vendors about various issues their potential customers reported and after noticing different trends in multiple analytics data, I found the fugitive criminal guilty for many many abandons in shopping carts: Shopper Trust. […]