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Just in case you missed it, we are organizing our first Software Selling Conference in China that will take place on December 5th at the Park Plaza Beijing Science Park.

If until now China was just a very big country or a very fast developing market, now it’s getting personal:  I’m going there and join for a couple of days the Avangate Chinese sales team. Well, I should say we are going there, as 3 geeks and one lady are going to play a very serious and challenging role of the host at the event :) We are going to try to make it fun.

What is this event all about?

For a start I am looking forward to meeting some of our clients I’ve been working closely with on web analytics implementations or a/b testing.  Talking about testing, this is going to be the main focus on my presentation: Effective and tested ways to increase conversion rates. I will also try to make things interesting and hold a workshop just after the presentation, analyzing a website from the audience… depends on who will volunteer. Nothing staged there.

For the last couple of months there has been a frenzy here in our web marketing department about A/B testing and Conversion Rates. Why the frenzy? Basically because all elements came into place: we developed a high performance A/B testing module within the eCommerce platform, we finished rolling out Omniture Site Catalyst on the shopping carts and we improved the template editing areas for all the accounts so it’s easier than ever to start testing templates.

We have finished quite some tests so far, some with better results than others, so we are pretty confident on making some bold statements on the 3 factors that impact conversion rate in our experiences.

During a research on shopping cart conversion rates I did the last couple of weeks, I found websites with 0,4% funnel conversion rates and others with completion rates up to 70%. I never expected to find such big discrepancies; no analysis can be made in such conditions so I started to look up  reasons for these discrepancies.

After talking to different software vendors about various issues their potential customers reported and after noticing different trends in multiple analytics data, I found the fugitive criminal guilty for many many abandons in shopping carts: Shopper Trust.

Shopper Trust Wanted. Reward Offered.

How to find it? Easy, or so they say. Check out the following clues.

1. Among Trust’s best friends there’s a guy named “Price”

Showing prices & discounts next to buy buttons

It’s important for your users to pay the “right” price for your products, but more important is to really know how much a product costs. You might say this is obvious (I for sure would have said that), but going from one website to another I found many where it was unclear how much a product costs.

It’s not mandatory to  have the price on the right or on the left of the screen. The important thing is that when the user says to himself “I wonder how much this software costs. I’d like to buy it”, he should get the answer before he gets to finish his sentence.

My 2 cents is to always have the price next to the buy button or link. This way you make sure that every time a user gets in the shopping cart he already knows the price of your product. Also, place it next to the product box, something very similar to the offline world where the user is used to always have the price next to the product he is buying.

To be honest more and more software vendors our company works with don’t track downloads and, what is more exciting, “downloaders”. So, I went to my favorites dev geeks in our team, Alex and Serban, and asked them to help me find out a really-really easy way on how to track downloads and “downloaders”.

This method is specially created for all those website where there is a download button which just starts the download and nothing else. Yes, we do recommend having “Thank You for Downloading” pages which are very easy to track (just place the standard Google Analytics tracking code on the pages), but for those of you who don’t intend to do that I’ve come out with this neat 4 step tutorial on how to do it.

Step 1: Adding some code

Just add the following code between <head> and </head> on all your pages from the website where the download can be initiated.

<script type=”text/javascript”> function setIframe() {var avIframe = document.getElementById(‘av_iframe’).innerHTML = ‘<iframe src =”/software_download.html” style=”border:none;width:1px;height:1px;” marginheight=”0″ marginwidth=”0″ frameborder=”0″></iframe>’;} </script>

Most of you are already accustomed with URL address shortening services. You know, those websites which make your URLs short and ugly so you can post them on Twitter, Facebook or just send them to a friend. The thing is you never know where these links end up and how much traffic they drive. For me, working in web analytics, not knowing something like this is itching like hell, so I have decided to find a solution to it.

Tackling the problem

What I did is create a special GreaseMonkey script for Firefox (you need to have GreaseMonkey installed), which offers the possibility of adding Google Analytics variables in order to easily track all the users clicking on the short URL you are just about to generate. Here is how the the new http://is.gd homepage will look like after you install the script.

The other week, Brian Clifton wrote a very neat article on his well-known blog about tracking social networks by using filters. The data I got from the implementations he recommended in that article made me want to obtain even more “actionable data”.

So I went a little deeper into it and, after some tricks and implementations, I decided to share the findings with you. So here goes my second article for the series: 10 things you (probably) didn’t know about your visitors. If you missed the first one about visitors that lost their way, check it now.

This post tries to answer the following questions:

• What’s wrong with the data I already have?
• How to tweak it?
• How to use the new reports?
• What actions to take?… at least a couple of examples :)